1. General

These general terms and conditions (“Terms”) apply between Förlagshuset Siljans Måsar AB, org. no. 559414-0245 (“Company”) and you who place an order from us via [www.siljansmasar.com] (the “Website”). Detailed contact details and other information about the Company can be found on the Website. The Terms only apply to you who are a consumer and who place your order and thereby purchase a product from us via the Website. In addition to the Terms, the Company’s privacy policy also applies. In this policy you can read about how we process your personal data when you shop with us. If you shop as a private individual, you need to be over 16 years of age and not be under guardianship. If you are under 16 years of age, your guardian’s consent is required to order from us. We may change these Terms and Conditions at any time, but the changes that you approved at the time of your purchase always apply to that purchase. All changes will be reflected in the most recently published version of the Terms and Conditions on the Website. Changes come into effect from the time you accept the Terms, that is, when you make a new purchase.

2. Agreement and order

In order to make a purchase via the Website, you must accept the Terms and Conditions. After receiving an order, the Company will send you an order confirmation via email as soon as possible, confirming the order. A purchase agreement is only concluded when the Company has confirmed the order in writing and you have received the order confirmation via email. We reserve the right to refuse an order, for example if you have provided incorrect information or the order cannot be fulfilled due to final sales. Please note that we never backlist products that are temporarily out of stock. Such products must be reordered at another time.

3. Product information etc.

We reserve the right to finalize the sale of products and any image or typographical errors on the Website, in advertisements or other marketing materials and product descriptions. The Company has the right to correct any such errors, change or update the information on the Website and to continuously implement product changes and improvements on the Website. Images on the Website showing products, in advertisements and other marketing materials should be seen exclusively as illustrations and not as a specification of the product's properties, functions, origin or any warranty. The Company is not responsible for information on the Website that comes from a third party. The content of the Website is protected by copyright. Product names and logos may also be protected by trademark law or under market law legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without prior written consent from the Company.

4. Prices and payment

When ordering, the prices stated on the Website at the time of ordering apply, unless otherwise expressly agreed or unless the circumstances clearly indicate otherwise. All prices are stated in Swedish kronor (SEK) and include applicable VAT. The prices do not include any payment and shipping fees, which are stated separately. The total price for the order is displayed before you complete the order and in the order confirmation. The Company strives to ensure that the Website contains correct information to the greatest extent possible. However, we reserve the right to assume that the Website may contain typographical errors and incorrect prices and we are not bound by prices that you realized or should have realized were incorrect. If an incorrect price has been stated for an ordered product, we will notify you and await any approval of the corrected price before the order is deemed approved. You can pay for your purchase through the payment options and in accordance with the separate payment terms stated on the Website. We reserve the right not to always offer all payment methods or to change the payment method if the one you have chosen for some reason does not work at the time of purchase.

5. Promotions, discount codes and other offers

The Company may from time to time implement promotions, discount codes and other offers for various products (“Offers”). For products covered by such Offers, the preferential price or preferential terms apply during the limited period specified in connection with the current Offer or while supplies last. Otherwise, these Terms and Conditions apply. Offers cannot be combined with other discounts unless expressly stated otherwise. Upon termination or withdrawal of the Offer, these Terms and Conditions shall apply in their entirety to the products previously covered by the Offer.

6. Abandoned shopping cart

If you have added items to your shopping cart without placing an order, we will send you a reminder list by email of the products you have added to your shopping cart, provided that you are a customer and have not objected to marketing from us, or you have otherwise agreed to receive marketing from us. You can opt out of marketing at any time by clicking “unsubscribe” in the email you receive. You can recreate the shopping cart with all the products you have added to your shopping cart at any time. If you do not want to recreate the shopping cart, you do not need to take any action. The price and availability of the products are based on the prices and availability that applied when you placed the products in your shopping cart. We therefore reserve the right to change prices in connection with various Offers and for final sales.

7. Delivery

Shipping costs are added when ordering unless otherwise expressly stated in connection with your order. More information about the delivery options we offer can be found on the Website. Please note that there may be limitations in the different options. Delivery time may vary depending on which option you choose. The expected delivery time is stated on the Website and will be shown to you during the ordering process. Unless otherwise specifically agreed, delivery will take place no later than 30 days from the date the Company has confirmed the order in writing through the order confirmation. Please note that delivery times are approximate and that deviations from these may occur. If your order is delayed, you will receive a notification of this. Before delivery takes place, you will receive a notification showing where and when your order is to be picked up or received. You are responsible for receiving or redeeming your order during the time stated in the notification. Packages are primarily collected in person with valid identification and order number. For unfulfilled orders, we have the right to charge a fee of SEK 150 for our handling costs of the order and for return shipping to us.

8. Right of withdrawal for private individuals

When purchasing products from the Website, you have the right to cancel your order within 14 days without giving any reason, except as stated below. If you wish to exercise your right of withdrawal, you must notify us within 14 days of receiving the ordered product (the “Withdrawal Period”). When you make your purchase via the Website, you have the right to open the packaging and examine the product to the extent necessary to assess whether you are satisfied with it. If and to the extent that the product is handled to a greater extent than is necessary to determine its characteristics or function, the Company is entitled to make a deduction for depreciation from the amount that the Company must refund to you. The amount of the deduction corresponds to the depreciation of the product compared to the original value of the product. Please note that certain products are not subject to the right of withdrawal. The right of withdrawal does not apply to the following types of products: goods that have been manufactured according to your instructions or that have otherwise been given a clear personal touch; goods with a broken seal that cannot be returned for health or hygiene reasons (for example, underwear, cosmetics, swimwear, hair dryers and similar products, shavers, electric toothbrushes, scales, heating pads and foot baths); a product that can quickly deteriorate or become too old; sound or image recordings (for example, a CD) or computer programs with a broken seal; or digital content that is delivered in a way other than on a physical medium (for example, computer programs, applications, games, music, videos or texts where access is by downloading from or streaming). By accepting the Terms, you agree that the right of withdrawal does not apply to digital content that is delivered in a way other than on a physical medium. In connection with an order for a product for which the right of withdrawal does not apply, you will receive clear information about this. If a product has been sealed, you may not break the seal if the customer wants to exercise their right of withdrawal. The right of withdrawal therefore ends when you break the seal. Sealing also refers to technical sealing (for example, serial number). If you want to exercise your right of withdrawal, you must send a clear and unambiguous message to the Company before the Withdrawal Period has expired. For smooth handling, the message should contain your name, address, order number, order date, email address and which products you are withdrawing from if the order contains several products. The message can be sent via our complaint and return form form, or alternatively the standard form for the right of withdrawal that the Swedish Consumer Agency has developed, see here. Products must be sent to us without undue delay and in any case no later than 14 days after the day on which you notified us of your decision to withdraw from the contract. The withdrawal period shall be deemed to have been observed if you send the goods back before this fourteen-day period has expired. When returning products covered by the right of withdrawal, you must pay the cost of return shipping and are responsible for the condition of the returned product from the time you receive the product until we receive it. We therefore recommend that the product be sent in its original packaging and well packaged with traceable shipping. If you cancel your purchase, we will refund all payments we have received from you, including delivery costs (but then additional delivery costs as a result of you choosing a delivery method other than the cheapest standard delivery we offer are not counted). The refund will be made without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to cancel your purchase. The refund will be made via the payment method you chose when ordering, unless we have expressly agreed otherwise. In any case, the refund will not cost you anything. We may wait with the refund until we have received the goods back from you or until you have sent proof that you have returned the goods, whichever occurs first.

9. Open purchase for private individuals

In addition to the statutory right of withdrawal, the Company offers all customers a 14-day return policy and exchange policy. Returns must be made to the Company and handled in the manner specified in point 8 above.

10. Warranty

For products covered by warranty, the warranty period and other conditions for you to be able to claim the warranty are stated in connection with the respective product description on the Website. In order to be able to claim the warranty, the relevant proof of purchase, receipt and delivery note must accompany the complaint. Please note that special warranty conditions may apply to products from different suppliers and manufacturers. Please therefore pay attention to this when reading the product description that applies to your product.

11. Complaints for private individuals

When ordering via the Website, you always have the right to claim your product within three years from the date you received the product. If you wish to claim a defect in the product, you must contact the Company as soon as possible after the defect was discovered. In order for the claim to be valid, it must always be made within a reasonable time after you noticed or should have noticed the defect. A claim made within two months of the defect being discovered is always considered to have been made within a reasonable time. We recommend that you examine the products when you receive them and that you report any damage to the packaging directly to the carrier or delivery point and note the damage on the shipping documents. You can claim a defective product by returning it to us at the address stated on the Website. You are responsible for the condition of the returned product from the time you receive the product until the Company receives it. We therefore recommend that the product be sent in its original packaging and well packaged with traceable shipping. The Company will not redeem any products returned cash on delivery or COD. Once the Company has received the product complained about and determined that the complaint is valid, we will compensate you in accordance with applicable law. This means that the defect will be rectified or that we will replace the defective product with a new one. If this is not possible or if the Company otherwise deems it more cost-effective, the Company may instead refund the amount you paid for your order including the return shipping costs. Please note that the Company has the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable law and that in such a case the Company will not reimburse any return shipping costs.

12. Applicable law and disputes

If you have any questions regarding complaints, your right of withdrawal or other questions regarding your order, you are welcome to contact our [customer service (link to /customer-service)]. You as a consumer can also contact the Swedish General Complaints Board (ARN) via arn.se or by post to Box 174, 101 23 Stockholm. In the event of a dispute, the Company follows ARN's recommendations. As a consumer, you also have the opportunity to complain via the EU's web-based platform for dispute resolution, which you can reach via http://ec.europa.eu/consumers/odr. Disputes between companies are resolved by a general court. These Terms and Conditions shall be interpreted and applied in accordance with Swedish law. General Terms and Conditions for e-commerce version 1.0 Publication date: 2018-05-07

The Swedish Consumer Agency's form for exercising the right of withdrawal.

Force majeure

Both parties shall be exempt from performance of the agreement if performance is prevented or substantially impeded by circumstances that a party could not reasonably have controlled or foreseen. The following and similar circumstances shall be deemed to constitute grounds for exemption where they prevent or impede performance of the agreement: fire, war, mobilization, requisition, seizure, currency restrictions, general shortage of goods, shortage of means of transport, strike, lockout, restrictions in the form of motive power and errors in or delays in deliveries from subcontractors that are based on such circumstances as referred to in this paragraph or other circumstances that a party cannot control, which either prevent or impede the party's performance to such an extent that it cannot be done otherwise than at an abnormally high cost.